Kent,

I wanted to take a moment and provide some feedback on David Jackson.

In October 2018 we purchased our first sailboat, a 2001 Hunter 340.

From the first time we walked in the door at 4:30 on a Friday, David acted as a trusted advisor in helping us select the right boat for our needs. He is a wealth of knowledge and his expertise made us feel comfortable during the sales process.

Through the entire deal David was there for us with any questions, concerns and provided assistance with negotiations. We even spoke a few times while he was on vacation, sailing in the Northeast.

David also helped coordinate repairs to the vessel prior to purchase, as well as after the sale.

Most recently, we had quite a scary experience. As we were motoring out of Watergate for a nice sunset sail, we noticed a plume of black smoke come out of the exhaust. I immediately went down below and upon opening the stair cover to the engine compartment, the entire cabin was filled with black smoke. Once I realized there was no evidence of fire, I went to work troubleshooting the problem. With my wife at the helm, she quickly steered us across the channel and into Clear Lake to avoid any boat traffic. Ultimately we had a failure of the exhaust mixing elbow and had to be towed back to dock. Unfortunately our sunset sail that evening was cut short.

Why I tell you this story is because of the response we got from David and his action to get the boat back in order. I reached out to David after the incident to see if he had any recommendations for a mechanic. He contacted me back quickly and didn’t just provide a referral, he apologized for the problem. That’s right, he showed genuine concern for what had happened to us. With us being new to sailing, it was nice to have someone to count on when such a stressful event took place. He then went into problem solving mode and coordinated the repair work and had our boat running again in a matter of days.

Please share this with David and let him know he has made a customer for life. We won’t need another boat anytime in the near future, however I can tell you that when we upgrade, my first call will be to David.

I hope you all have a Merry Christmas and a safe and Happy New Year.

Sincerely,